Terms & Conditions

When a watch is received at the workshop, we prepare an intake record noting its condition, the requested service, and any observations of particular note. This record forms the basis of our agreement and is shared with you at the point of intake.

Work begins only after the service scope and pricing have been discussed with you and your acceptance obtained — either in person, by phone, or in writing. If additional work is identified during service, we will contact you before proceeding.

Estimated timelines are given in good faith. Delays may arise from parts availability or the complexity of a movement's condition. We will keep you informed if a service takes longer than the original estimate.

Our standard service prices are as follows:

Prices are in Thai Baht and inclusive of VAT where applicable. Additional parts — if required and agreed in advance — are charged separately at cost. We will always seek your approval before ordering parts beyond those included in the standard scope.

Payment is due upon collection of the watch. We accept cash and bank transfer. Should you wish to pay by other means, please discuss this at intake.

All watches in our care are stored securely and handled with appropriate attention. We maintain a detailed record of each piece from intake to return.

In the unlikely event of accidental damage during service, we will notify you promptly, discuss the situation openly, and work with you toward a reasonable resolution. Our liability in such cases is limited to the cost of the service performed or the agreed value of the watch, whichever is lower, unless otherwise agreed in writing before work begins.

We strongly recommend noting the declared value of any watch at the point of intake, particularly for restoration work on pieces of significant value.

We are not responsible for pre-existing defects that were not apparent at intake, nor for issues arising from inherent age-related wear to parts not within the scope of the agreed service.

When a service is complete, we will contact you using the details provided at intake. Watches are held at the workshop for up to 90 days following notification. After this period, if no arrangement has been made, we may charge a reasonable storage fee.

If a watch remains uncollected for 12 months after notification and we have been unable to make contact, we reserve the right to apply for disposal in accordance with applicable Thai law, with the proceeds applied to outstanding charges.

Identification may be requested upon collection to confirm ownership.

Each completed service is accompanied by a written record of the work carried out. We stand behind our workmanship: if a fault arises that is directly attributable to work we have performed, we will review it without charge within 12 months of the service date.

This does not cover faults arising from accidental damage, water ingress beyond the tested rating, or user handling following collection. It also does not apply where the watch has been opened or adjusted by another party after collection from us.

Restoration work on older movements may carry more limited after-service assurance, which will be noted clearly in the intake record.

If you have any questions about these Terms before bringing a watch to us, we are happy to discuss them. Please reach out:

Siam Watch Repair & Restoration
224 Ratchadamri Road, Lumphini, Bangkok 10330, Thailand
Phone: +66 2 714 6328
Email: [email protected]